Orders

What is your cancellation policy?

We know plans change. You can cancel an order up until receiving your shipping confirmation email. If your order has already been shipped, email us at [email protected] to set up a return.

What is your return policy?

We're pretty sure you'll love your new filters, but if for whatever reason you don't, we have a free 30-day, no-questions-asked return policy. Just email us at [email protected] and we'll send you a prepaid return shipping label with instru

What if I bought the wrong size? What is your exchange policy?

Wrong size, awkward fit? No prob. Reach out to our support team at [email protected] to set up a return and feel free to reorder the correct sized filters at any time!. Need help finding your size? Click here.

How do I contact customer support?

Need help? Send us a message at [email protected] or feel free to chat with us during our business hours!

When will my filters arrive?

Once placed, your order will typically ship from our warehouse within 1-2 business days. After that, you'll receive a tracking number from one of our carriers. Please note that your tracking number will work once the carrier (FedEx, UPS, or USPS) sca

What is the status of my order?

Looking for an ETA? You can log into your Windmill account here to check on your order status, track your shipment, or manage your auto-refill(s). If you have any trouble, don’t hesitate to contact our support team via the chat widget or at support@w

How do your annual auto-refills work?

Looking to save money, decrease your carbon footprint, never forget a filter change again? You’ve come to the right place. Here’s how the annual auto-refills work:. Once the year is up and you’ve used all of your filters from the bulk pack, we will s